Terms of service

General

  • Detailed description of goods and/or services
    Monark Distilling Company (Pty) Ltd. is a business in the liquor industry that sells retail & wholesale liquor & related products .
  • Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 8 days and delivery confirmed by way email. (for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
  • Export restriction (Optional)
    The offering on this website is available to South African clients only.
  • Errors
    Monark Distilling Company (Pty) Ltd. shall take all reasonable measures to accurately reflect the description, availability, purchase price and delivery charges of Products on the Website. Should however there be any errors, we shall not be liable for any loss, claim or expense relating to a transaction based on any error, other than to refund you for any amount already paid.
    Monark Distilling Company (Pty) Ltd. shall not be bound by any incorrect information regarding our products displayed on any third party websites.
  • Return and Refunds policy
    The provision of goods and services by Monark Distilling Company (Pty) Ltd. is subject to availability. In cases of unavailability, Monark Distilling Company (Pty) Ltd. will refund the client in full within 30 days. Cancellation of orders by the client will attract a 0% administration fee.
    (If appropriate – provide details of your policy regarding damaged goods. Also mention guarantees, warranties, etc.)
  • Privacy policy
    In order for Monark Distilling Company (Pty) Ltd. to facilitate your order, it will be necessary for Monark Distilling Company (Pty) Ltd. to process certain of your information, including personal information. All such processing shall be in accordance with applicable law, including the Protection of Personal Information Act, No. 4 of 2013, and Monark Distilling Company (Pty) Ltd. privacy policy, the latest copy of which is available here.
  • Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Monark Distilling Company (Pty) Ltd. bank account, the details of which will be provided on request.
  • Card acquiring and security
    Card transactions will be acquired for Monark Distilling Company (Pty) Ltd. via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  • Customer details separate from card details
    Customer details will be stored by Monark Distilling Company (Pty) Ltd. separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  • Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  • Responsibility
    Monark Distilling Company (Pty) Ltd. takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  • Country of domicile
    This website is governed by the laws of South Africa and Monark Distilling Company (Pty) Ltd. chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  • Variation Monark Distilling Company (Pty) Ltd. may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • Company information
    This website is run by Monark Distilling Company (Pty) Ltd. (sole trader / private company / close corporation) based in South Africa trading as with registration number 200801287 and Solly Kremer (Director(s)/Member(s)/Owner(s)).
  • Monark Distilling Company (Pty) Ltd. contact details
    Company Physical Address:
    Email:
    Telephone:

No Sales To Under 18’s

Monark Distilling Company (Pty) Ltd. will not sell any alcoholic product to any person under the age of 18. We reserve the right to request proof of age (Identity document / passport).

Vintages

Vintages listed online may vary to vintages in stock, please speak to your nearest store regarding available vintages etc.

Party Services

Monark Distilling Company (Pty) Ltd. operates on a “Sale-Or-Return” basis. This means you may return goods which are unused for a full credit.

This applies to all goods EXCEPT:

  • “Broken 6-packs”: Goods which are provided in sealed 6-packs – such as beers and cold drinks, for example – need to be returned in their original 6 pack packaging. We do not accept for credit any “loose” cans or bottles that were supplied as sealed 6-packs.
  • Damaged goods: Any goods with damaged labels or original packaging cannot be returned for credit.
  • Fresh fruit juice, ice.

Delivery

Monark Distilling Company (Pty) Ltd. delivers to:

  • Johannesburg city and Midrand. National delivery to all major centres which include Durban, Cape Town, Bloemfontein, East London, George, Kimberley, Nelspruit, Port Elizabeth, Pietersburg, Pietermaritzburg.
  • A delivery charge will be calculated after the party or function and charged to the bill.
  • Please ensure that there is a responsible person at your premises or venue, available to sign on delivery and collection of the goods. Monark Distilling Company (Pty) Ltd. will only be held responsible for the goods that are signed for on the invoice and collection note.
  • Website orders may not be collected from Monark Distilling Company (Pty) Ltd. stores.
  • A Delivery fee will be charged per web order.

Orders And Payments

We require a deposit for the function to the value of all the goods that are being delivered. This does not include any hire goods, such as glassware etc. This deposit may be provided by any form of payment that has cleared into our bank account on or before the day of delivery of the goods. The most common and convenient method of paying the deposit is by credit card. The way we process this is as follows:

  • The deposit is secured on the credit card by means of a “PRE-AUTHORISATION” on the card. The funds have not been transferred to Monark Distilling Company (Pty) Ltd. but have been secured by virtue of a pre-authorisation number. Similar to when you rent a car.
  • On completion of the function we will fax/email you the reconciliation. Once you have agreed to the amount we will then use the pre-authorisation number to secure payment.
  • Any surplus between the pre-authorised amount and the final amount will automatically fall away and will not be “blocked” on the credit card.
  • Monark Distilling Company (Pty) Ltd. reserves the right to process or reject web orders at its own circleretion.
  • In the unlikely event that we do not have stock of your selected item, a member of staff will contact you as soon as possible to see if you are happy with waiting for the arrival of stock, an alternative item or a refund on the order.

Gift Cards

  • Treat the Gift Card like cash – it is not a credit card.
  • The Gift card is redeemable on our online store.
  • The Gift Card may not be exchanged for cash and cannot be replaced if lost or stolen.
  • The balance remaining on the card cannot be given as cash.

Competitions

All competitions open to South African residents only. The winner has to be 18 years of age or older at the time of winning the prize. The winner’s ID number will have to be provided to NGF before the prize is handed over. If the winner cannot be reached within 48 hours, a new winner will be selected.